If for any reason you are not 100% satisfied with
the service you received from a Certified Commercial Finance Manager
you can now do something about it.
Now you can register a formal complaint. All complaints will be
investigated and those investigations that result in a finding of improper
conduct will be recorded in the member’s public profile. Depending on the
nature of the compliant, suitable actions by the CCFM Association will be taken,
including up to dismissal of the member from the Association.
Click the following link to access the complaint form:
To register a complaint, fill out the form and fax it to 250.549.1040 to the Attention
the chairman of CCFMA Disciplinary Committee.
Click the link below to download the CCFMA Code of Ethics Handbook.
CCFMA Code of Ethics
So, the next time you are ready to buy a new truck, trailer, or
loader – don’t forget to ask your equipment salesman,
if their F&I or Lease Manger is a DFS Certified Commercial Finance